Shipping policy
At DEXTER RIDGEWAY, we prioritize fast, secure, and transparent global shipping for all our premium New Zealand seafood products. Below is our detailed shipping policy to ensure a smooth and reliable shopping experience for every customer worldwide.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood, we arrange packaging and shipment promptly with no unnecessary delays, letting you receive authentic New Zealand ocean delicacies in the shortest possible time.
2. International Shipping & Delivery Time
We offer worldwide shipping service for our seafood products. The standard international delivery time is 7–14 business days, varying slightly according to destination countries, regional logistics efficiency and customs clearance schedules. For customers with urgent needs, we provide an expedited shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your delivery address. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden charges or extra fees, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes or inspection fees, which are independently determined by your local customs authority. These additional charges are the responsibility of the recipient.
We recommend all customers check the local import regulations and relevant fee standards of their country or region in advance to avoid unexpected costs and delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized fresh-keeping and shockproof packaging solutions tailored for ocean products. We use high-strength, leak-proof and insulated packaging materials to effectively protect products from damage, deterioration and extrusion during long-distance transportation, fully locking the freshness of New Zealand seafood.
For high-value orders, we support optional shipping insurance at checkout, providing comprehensive transportation protection for your purchases and bringing you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon delivery. If you find packaging damage, leakage, severe deformation or product abnormality, please take photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality defects after signing for the order, please submit a problem notification with valid evidence to our support team within 48 hours after delivery. We will verify the issue quickly and provide targeted solutions including return, exchange or compensation services.
7. Professional Customer Support
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-sales problems, our professional customer support team is always ready to help you. We will respond to your inquiries in a timely manner and solve your problems efficiently.
DEXTER RIDGEWAY is committed to optimizing global logistics services, delivering fresh and high-quality New Zealand seafood safely and quickly to every customer, and creating a worry-free cross-border shopping experience.